|
River Rapids Pet Hospital + Clinic - Client Testimonials
"Went in for a check up on our dog. Dr Hale is the best, going over and above with a concern. I would recommend for anyone. I am sad I am limited to only 5 stars as a rating, she deserves 10!"
John P.
"It was a very positive experience for both my cat, Paula and I. The friendly and competent staff answered all my questions and gave Paula the treatment she needed. I highly recommend this clinic."
Leanne S.
"We have been to two other vets before this one since we moved to the area in 2020 and have had less than pleasant experiences.
Dr. Jennifer Hale was absolutely amazing as well as the rest of the staff. Each person was kind, compassionate and informative.
The exam was done with me in the room and she was attentive to my questions without me feeling like they were stupid questions.
We were provided with a quote of cost before the procedure was done and the cost after was the same, no additional unexpected costs. What a relief to be so transparent with cost! (Obviously this might not always be possible, but still very happy it was for us). The last thing you want when you have an unexpected pet cost is to have that cost double without being warned.
I'm happy to say that we have found our new vet in the area. We will be putting our roots here for both dogs going forward. Grateful for River Rapids Pet!"
Ashley J.
"I brought my cat here this week & received excellent care & support for his issues in his older years. I will be going back."
Lee H.
"We had a FANTASTIC experience there today! So wonderful to see Dr Hale again and meet her friendly staff! What a great addition to the community!"
"I have had the pleasure of having my fur kids under the care of Dr. Jennifer Hale earlier in her career. She handled routine exams, minor to severe disease/issues, and end of life care with expertise and kindness. When I learned she was opening a clinic, I was ecstatic about introducing my new kids to her.
She has seen my newest dog for a routine exam - a nervous rescue. Dr. Hale and her staff were so patient, welcoming, and thorough with the exam. It was a calm, pleasant experience for my girl and me.
Dr. Hale has also just seen my cat who has been struggling with a mystery illness for the past 7 years, and has been declining rapidly in recent weeks. Again, she was so thorough and gentle, and she uncovered the likely cause of her illness. She was very clear about expectations as my cat is coming to the end of her life, and answered all of my questions in detail. I left the appointment feeling confident about the treatment plan and that we are doing the right thing for my cat.
It's a bonus that the location of the clinic is close to my home, but I would make the drive if it wasn't, and I would recommend River Rapids Pet Hospital + Clinic to anyone in or out of the area. Dr. Hale and her staff are amazing!"
Catherine J.
"The vet was very kind and accommodating when I had to put my cat down. They were very empathetic and allowed me the time needed beforehand. They made a very hard day a little easier. Afterwards, they even sent a card to me via mail, it was very sweet. I will be going back with future pets!"
Alex B.
"The staff is absolutely amazing! They take the time to listen to my concerns and questions and put my mind at ease. My puppy loves the attention everyone gives him too. Best veterinarian I’ve found in the area by far."
Kim K.
"Had to find a vet because I moved back to the area. It was kind of an ER situation and I called around was able to get in same day. The Dr and techs are great. We’ve gone back a few times to get B12 shots for the cat and the techs are always so sweet to my cat and take such great care of him. I highly recommend them here. The doctor gave me options as far as a care plan, it wasn’t just one way. I like that a lot."
Paige P.
"Our granddog was sick. They got her in same day. Very kind, compassionate, thorough care. Highly recommend"
Bonnie M.
"Absolutely amazing staff. Very good with animals and very friendly"
Mike S.
"Great service!!!!! Great with animals!"
Andre S.
"I love this place! The staff is so kind and reasonable. I will always take my cat here from now on."
Sarah V.
"Tanya and Dr. Hale were extremely knowledgeable and helpful. Our cat wasn’t feeling well and we brought her in an hour before close, they stayed late to run tests and ease our worry. Will definitely be our main vet!"
Samantha R.
"Dr. Hale is incredibly professional and caring. We always get personal follow up calls from her and river rapids has great transparent prices. The staff and techs are always incredibly friendly and helpful whether you’re in for a routine checkup or emergency visit. We’ve always been able to schedule visits quickly and gotten great service each time. Can’t recommend them enough!!"
Amelia H.
"Awesome staff!! Able to get my "kid's" in with no waiting. Dr. Hale and her staff are wonderful, caring and so kind!! I've told my family and friends and even stranger's to take their pet's here!!! We are clients for life!!! Reasonable rates. Very clean and kind!!!!"
Lisa H.
"Super friendly staff and really good with Pets they did really well with my little kitty I definitely will be coming back for more pet care!"
Sadie H.
"Great staff! Very thorough with explaining everything from vaccines to nail trimming techniques.
Is nice to find such a caring clinic so close to home."
Sheryl E.
"The most friendly healthcare personal. I've ever had the pleasure of interacting with, that includes my personal healthcare team.
I can't sing their praises enough.
This will be my forever vet"
Anthony K.
"I was very impressed with the kind and professional service we received. We got in within an hour of our phone call. Highly recommend this place!!"
Joette Z.
"Their service was excellent and the staff was so sweet! My puppy had a hurt paw and I was able to do a walk in and exam for 120 dollars. I was blown away. 10 stars if I could and I will absolutely be back."
Drew O.
"So friendly and caring! They’ve taken such good care of our old cat and our new kitten. Would definitely recommend. Their attentiveness and care are above and beyond."
Tiffany C.
"Dr. Hale and her staff do a tremendous job looking out for the health and wellness of pets. Huge shoutout to Tanya for being amazing! :)
We just moved to the area, so weren’t thrilled about having to find a new vet, but every experience with the folks at River Rapids has been incredibly positive- we’ve found a new vet for life! Thank you for the love and kindness you put into your work every day."
Lizzy R.
"Absolutely loved them! They understood how to work with our 15 year old mutt and listened to all our questions and concerns.
They took time to give thorough explanations and made sure we understood treatment plans.
They understood and seem fine with working with our reactive dog as well."
Ash C.
"Just wanted to say I am so glad I switched my 3 Wire girls to Dr Hale and her staff.. I HIGHLY recommend Dr Hale. Her and her staff are caring, compassionate, and very knowledgeable. I have 3 German Wirehaired Pointers age 5 to 14 and she has given all 3 great care as their vet."
Rachel M.
"Highly recommend
Great service Great staff
Thank you River Rapids for getting my sweet boy in last minute!"
Tammu J.
"I cannot say enough good things about Dr. Hale and her staff!!!! Absolutely amazing! They are so calm and have so much patience. Zeke had zero anxiety there. They made him feel like he was there for a play date. If you have a pet PLEASE visit this new clinic. They are by far the best vet clinic I’ve ever been too. Highly highly recommend them!!!!!! Ten stars!!!!!!"
Michelle V.
"Everyone I interacted with here was incredible! From the front desk to Dr. Hale and everyone in between, everyone was very kind and handled my dog with the best care."
Anna J.
"Dr Hale always takes the greatest of care of our little furballs !!"
Anna J.
"When nobody else could squeeze my sick kitten in River Rapids got him right in. The doctor and staff are fantastic. I highly recommend! Thank you Dr Hale and staff!!!!"
Sandra H.
"This place is wonderful! They treated my kitty so well and were super transparent about pricing. Dr. Hale and all the staff were amazing! Overall a great experience and would definitely recommend."
Kayla
"Amazing experience and friendly staff. I felt safe with my dog here and I'm sure she would say the same."
Musashi
"My sister's cat had a swollen lip, and we took her in to get it checked. The veterinarian was very kind and said it was nothing to worry about. It was very affordable and we were happy that it was nothing serious."
Tanya P.
"Great service got my pet in right away over the memorial day weekend. Really appreciate the care. Thanks"
Bruce J.
"This clinic and staff are absolutely amazing. I will be singing their praises for eternity. They have been so helpful, kind & very caring. You can tell the entire staff truly cares. I am so thankful for the clinic and staff and would recommend to any and every one."
Anna V.
"This place is amazing. My dog was sick and they handled him with such good care. I could feel the compassion and caring. I’m grateful I ended up here during this scary time"
Tanya and Chad S.
"Good teamwork helped solve the issue with my pet cat."
Joseph W.
"Awesome people, good service"
Tim P.
"Was able to get a prompt appointment for my sick cat, and they were able to take very good care of her. She od back to her usual charming (haha) self after River Rapids found and treated her infection."
Keonyn
"Wonderful clinic, they took very good care of Cleo kitty!"
Stephanie A.
"Went in to have rabbits checked for mites. Vet did a full exam on each and charged for it."
Jason P.
"Great Clinic and even better Team!!
They clearly all love their jobs. I am thankful I found this clinic."
Beth D.
"Absolutely great experience, would recommend to anyone. Dr. Hale and everyone else at the clinic took great care of our puppy!"
Jake M.
"Love this place! Vet Dr Jennifer Hale was top notch. Very caring, very professional. I felt so confident in my kitty's care. The assistants were the same. All were well mannered and gentle. Thank God for this clinic!"
Connie K.
"They were caring to me and my pet."
Carolyn B
"Dr. Hale and her team provided excellent care and compassion with our dog, Finley! They took their time during the appointment, were extremely thorough, and followed up with us when our dog had a lethargic response to her vaccinations. We feel very confident that our dog is receiving the best care possible at the River Rapids Vet Clinic! Grateful to have found them."
Lindsey S.
"The entire staff was so helpful, friendly & professional. The facility was clean beyond expectations. I would refer Family and friends here looking for a new place or looking to change current vet."
Robyn J.
"This vet really intrigued my sister and I for their high rating and positive reviews on google. I will say, they have a high rating for a reason! They got us in ASAP, within a couple of hours. They were so personable, and had great passion for animals and their care. I felt like I was heard on my concerns for my little girl cat Ivy, and they checked her out and offered additional services but they weren’t pushy - they just knew I was a little worried since my last cat had passed and I wanted to make sure she was alright. They did that and more. My kitty and I felt so at home there, she was eating churus treats and getting pets from the nice veterinarian doctor and the veterinarian tech. I hope they see this review and know that I appreciate all that they have done! And how kind and compassionate they are is refreshing. Thank you for taking care of my cat and easing my worries. I’ll be back again for her next shots etc. take care! Also, very clean and sterile environment with comfy seating. Not overpriced."
Rachel R.
"We recently switched vets as I was not happy with our previous provider and I’m SO glad we did. I felt heard and supported as I navigated my pet’s health. I’ll be transitioning all my pets to this clinic!"
Paige L.
"Great Doctor and employees, got us in fast for emergency surgery for our baby cocker spaniel. We will be back"
Mike W.
"Great staff and doctor. Nice clean office. Everyone was friendly"
D.A.
"Our cat was sick and he ended up needing emergency surgery. The Dr. and everyone working there were very kind. The surgery went well. We highly recommend them."
Brenda M
"Very compassionate staff/techs"
Danette M.
"Nice place, love the staff"
Daniella Z.
"I've had many vet experiences in my lifetime. This clinic is superior to any of them. Attentive vet and staff. Not chain owned which is a plus. Trusted care."
Theresa N.
"Very caring vet, we had our pup put down here recently due to age related arthritis. They were very kind and caring to us as we said goodbye to our sweet girl."
Mike D.
"The care and compassion they give at River Rapids Pet Hospital & Clinic is wonderful. They were very kind and loving."
Walter H.
"I heard about this clinic because of the exceptional Google reviews, and I must say, they are completely supported. I'm not one to leave reviews (which is something I need to get better at doing considering how heavily I rely on them), however this clinic, the Staff, and Dr. Hale, completely blew me away. I recently adopted my first pet, a sweet female kitten named Alfie, and was prepared for a standard vet experience, even with all the positive reviews on here. When I say standard, I mean Alfie likely feeling scared and stressed, having to be around strangers and get shots. Most of all, I was prepared to see people handling her in order to get the necessary parts of her check-up taken care of. That expectation was completely wrong.
Both Dr. Hale and the technician waited on the floor with Alfie for several minutes until she felt comfortable with them. Then Dr. Hale introduced herself to me and proceeded with the exam, pausing when necessary to help Alfie feel calm and in control. In one visit, I could tell that Dr. Hale is a master at what she does. And the amount of compassion I felt from both her and the technician was truly moving. I left feeling lighter, knowing that going to the vet could be a positive experience for Alfie and myself.
I will update again after a few more experiences, however, I feel confident saying that the individuals part of this clinic are true animal lovers and their compassion shines though when watching them work. I'm grateful for their work, and as long as I live in this area, this is the only vet clinic I will go to."
Lindsey E.
"Very considerate to pet and owners. Very polite to patients. Best vet I've seen in years."
Dan B.
"I had both of my dogs Raven and Jax got hit by a car and the vets and staff saved both of my dogs life!! I will never go to another vet clinic besides there's!!"Rebecca H.
"Very caring staff. They took such good care if my dog that was very ill. Thank you for everything."
Pat G.
"Yesterday we brought our baby boy Murr in to see Dr. Hale & her team for an exam. We had been looking for a new vet after a traumatic experience in the past & decided to check them out after reading all these rave reviews. So glad we did, because our experience matched every word you see here. The entire team was extremely empathetic with us & did everything they could to help ease our anxieties. It made a world of difference. We had originally scheduled a later date for Murr’s dental work, but when it became clear that the situation was more urgent than we anticipated they made sure to get him in asap. The level of care & attention this team gave us is unmatched in my experience. I feel confident we made the right choice with them & will be sticking with them for sure. Thank you so much team!!! ❤️❤️❤️"
Mary P.
"We had the best experience at this clinic and so thankful for the staff. My dog needed emergency surgery, and they did everything to help her, stayed late, and followed up with us to make sure our dog was comfortable at home. I would highly recommend them and so happy we found them."
Melissa D.
"Wow, If you have a dog who has high anxiety, they’re safe here! The Vet Techs understand how to work with your dog. I have a dog who has had past trauma with other vets. He learned with this vet, they work with his boundaries not against them. They were flexible with how to do procedures in a way that worked for him.
We appreciate the reassurance they gave us as well."
Ash C.
"Dr. Hale and her team are absolutely amazing. The high level of care and COMPASSION found in this clinic is unparalleled. Dr. Hale and her team take time to understand what's going on and actually give your dog a thorough exam. From the second we walked in the door we felt welcomed. I have never felt more at peace in clinic than I have here. I'm beyond thankful that this building remained a veterinary clinic because quality care was getting difficult to find in the North Metro.This is a high quality operation with all the best for your pets. I think what impresses me the most is the time taken to make sure you as the pet parent understand the treatment options.Just a wonderful group of humans doing a fantastic job, thank you for looking after my boy who spent a few hours "serenading" you I'm very glad the "Noodle" could bring joy with her sweet nature."
Stephanie M.
"This is the BEST place to take your fur-babies!!! Dr. Hale and staff go above and beyond helping your babies and making sure they're doing as well as can be... Thank you! Thank you!! THANK YOU!!!"
MzLadyJude
"Just got a new 7 year old small dog and brought him in to be checked over.
Doctor and staff very nice."
Cy Bauer
"We love this vet!! Dr Hale is very knowledgeable and very competent and so kind and caring and gentle with our high anxiety dog. I wish they were open weekends though. Most people can't take the day off work to bring their pets in. I wish they could close on Mondays for instance and be open on Saturdays instead. Although we love it here we have to bring our dogs somewhere else most of the time unless it's an emergency because we can't swing the weekday visits 8 to 5:00. Please be open on a Saturday!!"
Kristin H.
"The only place after 4 tries, to put in effort and help ease my anxiety on what's wrong with my cat. Much appreciated. Wonderful staff. Dr hale rocks. Highly recommend.
Oliver says hello "
Mellisa M
"I have been to this clinic for both the ER and an office visit. All of their staff are great. Very nice, friendly, kind, caring, they listen and answer all questions. They never shoo you out of the room. Both visits I walked in the door and was escorted right into a room, which are clean, spacious, and have a comfortable bench. It doesn’t “smell like a vets office.” There is no dog or cat stank in the room, it’s very clean.
My ER visit was great, my female dog ate a toxic plant and they induced vomiting to help her. They offered to “let me see” which I wanted to, because I’m a hover owner. So they let me come into the back and see what was going on, which made me feel very safe and that she was in great hands. They baby talked her while she was feeling bad and she absolutely loves it there. They recognized us when we came back for the office visit, so that was very nice.
Her office visit was great as well. She was seen for a mass and they did a full exam and went over all of my options in depth and detail. I brought my male dog along, and he gave their male vet a big sniff on the face & head, not scared, no tail between the legs. He is typically extremely scared and reactive to men. They even offered him a treat and he’s never accepted a treat at any other vets office before, they are both 7 years old. I also have frequently gotten the stink eye for bringing them both if only one is being seen, but not here! They were not unhappy with me to have him there for “moral support.”
Great place, wonderful and consistent staff. They are very up front with pricing and don’t have any hidden agendas or weird plans they try to push like some other places."
Juliana S.
"Dr. Hale and all the staff are amazing, wonderful and compassionate people that I trust to care for my fur babies when they are not feeling well. Definitely recommend!"
Kathryn S.
"I recently brought in my Guinea Pig into River Rapids Pet hospital with some respiratory concerns for a same day appointment. Dr Hale and her team displayed so much compassion to my beloved Guinea Pig and were very informative throughout his checkout process. Thank you!"
Patrick B.
"I am new to the area and I have a very, sweet 20 YO kitty. She stopped eating and became very weak. We called River Rapids and we're able to see Dr. Will and nurse Becca within an hour. Both Dr. will and Becca were outstanding! They explained everything throughly and clearly. Very upfront about pricing and reasonable. Once the labs came back Dr. Will worked with us to develop a care plan for my old lady and the next day she spent the day in the hospital getting fluids and being observed. When we came back to pick her up and get the updated labs Dr. Will hit the nail on the head. While they close at 4pm Dr. Will and Becca stayed after to make sure we were comfortable with the treatment plan. Also, Dr. Will was so kind to give me his private number to text him in case we needed help over the weekend. He wanted to make sure we didn't need to spend unnecessary money when he could consult over the phone. I called in Monday am to give an update and Miss Mon- Mon is doing great. I was so happy that Monika and our family were so cared for, that i had to bring some treats from Monika. I was greated by name and hugged. I was told how much they "loved my old lady".I will definitely be back with my fur babies. Very impressive group! Thank you for showing the love and caring every fur- family deserves. You all clearly pick the right profession."
Kari R.
"Edit: this is now ✨our✨ vet office and we have visited several times. I have received personal call backs from the providers with blood work results and answers from emails I have sent. This office is AMAZING! I will be booking a mass removal surgery from my gal’s face soon and I have all the confidence in their ability and care.
I have been to this clinic for both the ER and an office visit. All of their staff are great. Very nice, friendly, kind, caring, they listen and answer all questions. They never shoo you out of the room. Both visits I walked in the door and was escorted right into a room, which are clean, spacious, and have a comfortable bench. It doesn’t “smell like a vets office.” There is no dog or cat stank in the room, it’s very clean.
My ER visit was great, my female dog ate a toxic plant and they induced vomiting to help her. They offered to “let me see” which I wanted to, because I’m a hover owner. So they let me come into the back and see what was going on, which made me feel very safe and that she was in great hands. They baby talked her while she was feeling bad and she absolutely loves it there. They recognized us when we came back for the office visit, so that was very nice.
Her office visit was great as well. She was seen for a mass and they did a full exam and went over all of my options in depth and detail. I brought my male dog along, and he gave their male vet a big sniff on the face & head, not scared, no tail between the legs. He is typically extremely scared and reactive to men. They even offered him a treat and he’s never accepted a treat at any other vets office before, they are both 7 years old. I also have frequently gotten the stink eye for bringing them both if only one is being seen, but not here! They were not unhappy with me to have him there for “moral support.”
Great place, wonderful and consistent staff. They are very up front with pricing and don’t have any hidden agendas or weird plans they try to push like some other places"
Juliana S.
"Staff is so friendly and kind. Dr. Will took time to listen to both me and my dog who was very shy and nervous. Gave good advice."Liz P
"I needed a same day appointment for my Freckles and got in with doctor Will. The team was extremely gentle with my baby and explained the situation well even when I had to ask repeated questions because I was having a hard time processing. They were supportive of my decision to euthanize and were caring through the process and my tears. Thank you for all you do."
Kellie W.
"Outstanding staff here! Dr. Hale, Dr. Will, and staff are all SO welcoming, caring, and considerate. I have brought in my senior cats (Magic and Zeus) multiple times this year, and each visit is consistent in the quality and care they receive. I even receive personal callbacks after each appointment to ensure my cats are receiving the best aftercare. Staff is always transparent and up front about pricing. They review quotes with you before making any decisions. The facility and rooms are always clean. It is so relieving to know that my cats are in such great hands. Thank you all so much for making this an excellent experience for Magic and Zeus and for being so compassionate! ❤️"
Stephanie H.
"Dr. Hale and her staff do a tremendous job looking out for the health and wellness of pets. Huge shoutout to Tanya for being amazing! :)
We just moved to the area, so weren’t thrilled about having to find a new vet, but every experience with the folks at River Rapids has been incredibly positive- we’ve found a new vet for life! Thank you for the love and kindness you put into your work every day.
Editing to add (since I can't review again unfortunately!)-- that after a year of caring for our two sweet and sometimes problematic health kitties, River Rapids/Dr. Hale and her team continue to be such an compassionate and reliable vet clinic for us. We would never go anywhere else and are always thankful about their patient-centered care, clear information, and compassion around financial issues. They are always SO up front about what they're doing and costs, and even helped us find some alternative options that worked for our budget just as much as our pets. Thank you all!!"
Lizzy R.
"Dr. Hale, Dr. Will and the entire team are absolutely amazing. The high level of care and COMPASSION found in this clinic is unparalleled. Dr. Hale, Dr. Will their team take time to understand what's going on and actually give your dog a thorough exam. From the second we walked in the door we felt welcomed. I have never felt more at peace in clinic than I have here. I'm beyond thankful that this building remained a veterinary clinic because quality care was getting difficult to find in the North Metro.
This is a high quality operation with all the best for your pets. I think what impresses me the most is the time taken to make sure you as the pet parent understand the treatment options.
Just a wonderful group of humans doing a fantastic job, thank you for looking after my boy who spent a few hours "serenading" you I'm very glad the "Noodle" could bring joy with her sweet nature."
Stephanie M.
"My 14 year dog was failing and my vet was so cold I called around until I reached Rivers Rapid. They were so kind, compassionate and understanding of my changing appointments trying to hold on to him and realizing late in the day we had to go. One phone call and we could bring him right away. Their professionalism and kindness was above and beyond. I thank all of you."
Ronii W.
"I've had many vet experiences in my lifetime. This clinic is superior to any of them. Attentive vet and staff. Not chain owned which is a plus. Trusted care. Don't order costly blood work if not needed"
Theresa N.
| 
Processing ....
AFTER HOUR EMERGENCIES